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Complaints Procedure

At Select Comps, we pride ourselves on delivering a smooth, fair, and enjoyable competition experience. If something isn’t right, we want to know so we can put it right quickly.

What is a complaint?

Any expression of dissatisfaction with our service, website, prizes, draws, payments, or how we’ve handled your query.

How to make a complaint

You can contact us in any of the following ways:

Please include:

  • Your full name and contact details
  • Order / ticket number (if relevant)
  • Clear details of your complaint
  • What outcome you’re looking for

Our simple complaints process

Step 1 – Acknowledgement We’ll send you a confirmation and a reference number within 5 working days.

Step 2 – Review & Resolution A member of our customer service team will review your complaint. We aim to resolve most issues within 7 working days.

Step 3 – Full Response You’ll receive a clear written response explaining:

  • What we found
  • What we’re doing to fix it
  • Any apology or goodwill gesture (where appropriate)

We target a full response within 14 working days of receiving your complaint.

If you’re not happy with our response

You can ask for an internal review by a senior manager. We’ll acknowledge this within 5 working days and aim to give you a final decision within a further 14 working days.

If you’re still unhappy after our final response, you can contact:

  • Citizens Advice
  • Trading Standards

Our promises to you

  • All complaints are handled confidentially
  • We treat every complaint seriously
  • We use your feedback to improve our service

Thank you for helping us make Select Comps better.