Our Commitment to the Voluntary Code of Good Practice
Select Comps is fully committed to the UK Government’s Voluntary Code of Good Practice for Prize Draw Operators.
This Code sets the industry standard for fairness, transparency, and player protection in prize draws and competitions across Great Britain.
You can read the full official Code here: Voluntary Code of Good Practice for Prize Draw Operators – GOV.UK
We have implemented all required measures and go further where possible to ensure a safe, responsible, and enjoyable experience for every player.
1.1 – 18+ Age Verification
Operators should only make prize draws available for players aged 18 or over. Operators should implement a reasonable age verification process. Advertisements for prize draws should not be targeted at anyone below the age of 18.
- Date of Birth Registration required on signup that only allows 18+.
1.2 – Complaints Process
Operators should have an appropriate, transparent and robust complaints process for players and, where required to resolve a complaint, an appropriate dispute resolution process for players.
- We have a dedicated page https://www.selectcomps.co.uk/complaints-procedure for complaints.
1.3 – No Credit Cards on Instant Wins and Max £250 per month
Operators should not accept credit card payments in excess of £250 per month per player (“credit card limit”). Operators should not accept any credit card payments whatsoever for any instant win prize draws. To ensure a smooth transition, operators who currently accept credit card payments should not accept credit card payments beyond this credit card limit, or accept credit card payments for any instant win prize draws, by the implementation date. This includes any payments made to operators by credit card through a money service business.
- All Credit Cards blocked on our site.
1.4 – Proportionate Max Monthly Total Spend Limit
Subject to the credit card limit in clause 1.3, operators should set suitable and proportionate maximum monthly totals spend limits for all players, or provide the facility for players to set individual monthly total spend limits (in either case across all prize draws offered by the operator) which cannot be exceeded. For player-set limits, players should be reasonably able to set such limits either when they first register an account on an operator’s website, or following completion of their first entry or purchase, and in any event before further entries are permitted. Operators should allow customers to set their individual spend limit at £0.
- Responsible Gaming features allow customers to set Monthly Spend Limits or to £0.
1.5 – Self Player Account Suspension
Operators should provide players with options to suspend their account temporarily or to close their account permanently. Any request for a temporary suspension of an account should be actioned by the operator in a timely manner and last for a minimum period of 6 months. During the period of suspension, the operator should not permit the player to take part in its prize draws, and should not send any marketing material (such as e-mail, text or promotional push notifications) to them. In addition, where technology is available, operators are also encouraged to provide a “pause” option for players where the player can set a shorter period (such as a week) in which they are unable to take part in its prize draws.
- Responsible Gaming features in place that allow players to suspend or completely delete their accounts.
1.6 – Player Monitoring for Financial Harm or Distress
From the point when an account is opened, operators should make reasonable efforts to have in place effective systems and processes to monitor players’ activity to identify harm or potential harm. This could include, but is not limited to, any financial harm or distress, excessive participation, social or psychological distress. Operators may consider a range of indicators in respect of this; for example, the frequency at which players reach their spend limit, player spend habits, behaviour and/or play pattern concerns, interaction with temporary suspension tools provided, staff interaction or self-reported information, or the regular use of multiple payment methods or frequent changes to payment methods.
- We manually monitor players behaviour from total spending, time of spend and frequency along with any messages that are concerning.
1.7 – Identified Players at Harm Actions to Support Them
Where operators are reasonably able to identify any indicators of harm for any player, they should take a tailored and proportionate approach to intervention to ensure the best resolution for the player that mitigates harm and encourages responsible play. This may include, when such indicators are significant, operators taking steps to prevent players from continuing to take part in their prize draws.
- Any players identified at harm we direct them to the relevant support organisations on our https://www.selectcomps.co.uk/responsible-playing-and-support/ page and if they continue we shall suspend their account for their own protection.
1.8 – Signposted Available Support for Players at Harm
Operators should signpost players to available support for those experiencing harm (or those players that could be reasonably expected to experience harm). This should include relevant information on responsible play and available resources for dealing with such harm, as well as targeted support for individuals who identify themselves as experiencing harm. This includes, but is not limited to, directing players towards relevant support services (subject to the type of harm being suffered) such as Citizens Advice, Money Advice Trust, National Debtline, Samaritans, Mind, or any other suitable support service.
- We have links to support on https://www.selectcomps.co.uk/responsible-playing-and-support/ page.
1.9 – Minimum Time Period on Competitions
Operators should ensure that an appropriate time period elapses between a prize draw opening and concluding with a view to encouraging responsible play.
- All our competitions run for a minimum of 4 days to ensure enough time for responsible play and for Free Postal Entries.
1.10 – Instant Wins Transparent and Equivalence for Free Entry Route
Operators who offer instant win prize draws are expected to ensure compliance with, and equivalence between, the paid and free-entry routes as set out within clause 2.4. Alongside this, operators should ensure that they provide clear and transparent information to consumers as to how the free entry route works for such draws. Instant win prize draws should not form the majority of an operator’s total number of competitions at any given time.
- All our competitions show clear information around how they work, free entry route has the same equivalent entry as paid and we manually ensure no more than 50% of our Prize Draws are Instant Win based Draws.
1.11 – Advertising of Draws in line with CAP and BCAP code
Operators should ensure that all marketing and advertising of their prize draws is undertaken in accordance with (where applicable) the CAP code and BCAP code. Additionally, any marketing should be undertaken in a socially responsible manner, particularly taking steps to protect children, young persons and other vulnerable persons from potential harm. This includes, but is not limited to, ensuring advertising does not suggest participating in prize draws provides an escape from personal, professional or educational problems. It should also not suggest participating in prize draws can be a solution to financial concerns, an alternative to employment or a way to achieve financial security.
- We follow all relevant rules in our marketing & advertising and carry out manual reviews to ensure still in line with CAP and BCAP code.
2.1 – Guidance on How Draw is Conducted and What Prizes Awarded
For every variant of prize draw product offered by an operator, players should be provided with a clear summary of how that prize draw will be conducted alongside the relevant rules and game mechanisms to ensure transparency and integrity of the draws themselves. This should include a statement that the prizes are to be awarded in accordance with the laws of chance.
- All information on how our draws are conducted and what prizes are awarded are clearly displayed on our website.
2.2 – Prizes Drawn Transparently via Independent Person or Verifiable RNG Method
Promoters of prize draws should ensure that prizes are awarded fairly in accordance with the rules and terms displayed to players. This should be by an independent person, or under the supervision of an independent person, unless winners are selected by a computer process that produces verifiably random and auditable results, or by a certified physical drawing machine. Entries to any variant of prize draw product offered by an operator (whether via the free entry route or the paid entry route) should have an equal chance of winning each available prize. Physical drawing devices which are certified should not require supervision. Operators should provide details of the mechanism used for draws on their website.
- We publicly live stream our draws using Wheel of Names to randomly select our winning ticket which can be publicly audited at https://wheelofnames.com/randomness-audit site.
2.3 – Information on Odds and How Prizes Allocated
Where possible, prior to entering a draw, operators should provide players with clear and easily accessible information regarding the likelihood of winning a prize and how prizes will be allocated. Whilst the exact likelihood of winning a prize will depend on the number of tickets sold, information of that nature could include, but is not limited to, the maximum number of tickets available (where applicable) or data from previous comparable prize draws.
- All our Prize Draws have clearly defined total tickets and how many have been sold to allow easily viewable odds on winning.
2.4 – Free Entry Route Displayed Prominently and Equal To Paid Routes & Same Odds
Operators should clearly and prominently provide players with details of any “free entry” option(s) for the prize draw before the point of purchase, and in line with the requirements of the Act. Free entry routes may be (a) ordinary post (i.e. ordinary first- or second-class post, without special arrangements for delivery), or (b) any other method of communication which is neither more expensive nor less convenient than entering the draw by a paid entry route. To the extent required by the Act, all free entry routes should be publicised, promoted and displayed in such a way as to be likely to come to the attention of all potential players. Operators should ensure that the terms and conditions relating to any draw are such that the arrangements allow sufficient time for players to use any free entry route, so that any such entry may be validly received and entered into the draw. To the extent that a free entry route is not effective – where it does not offer a genuine choice to a person as to whether to participate by paying or by sending a communication – it is very likely to signify that persons are, in practice, required to pay to participate in the arrangement.
- All our Prize Draws have equally displayed Free Entry Route to the Paid Entry Route and we accept first- or second-class post without need for special arrangements.
2.5 – Promptly Provide Winners with Advertised Prize and Must Not Change Draw Date, Cancel or Provide Lower Value Prize
Operators should promptly provide the winning player with the advertised prize for a draw, or a reasonable cash alternative. To ensure the integrity of each draw, operators should not provide a prize of lower value due to low ticket sales, change the date on which a draw ends, or cancel a draw due to low ticket sales.
- We ensure prizes are provided within 14 working days and we never lower our prizes or cancel/change dates due to low ticket sales.
2.6 – Charity Contributions as Part of Draws Must Have Clear Parameters and Meet Requirements
Operators who provide a charitable contribution as part of a prize draw (e.g. where charitable contributions are a percentage of sales or profits) are expected to outline clearly the parameters surrounding these contributions. Where possible, operators should ensure information is routinely published on how much is given to charity and the frequency of such contributions. In addition, where operators use this charitable contribution as part of their promotional activity, operators are expected to meet the requirements set out in the Code of Fundraising Practice and are encouraged to register with the Fundraising Regulator.
- When relevant we ensure completely transparent details of contribution and agreements in place with relevant Charity.
3.1 – Processes and Systems to Monitor & Review Compliance with Code
Operators should have processes and systems to monitor and regularly review compliance with this Code. Where any inadequacies or improvements are identified, operators are expected to take swift action to ensure compliance with this Code.
- We carry out regular quarterly checks to ensure compliance alongside with support from our platform provider Reffle.
3.2 – Ensure 3rd Parties Supporting Operations Follow Code
Operators should take reasonable steps to ensure that all relevant Code requirements are also followed by any third-parties that support their prize draw operations (for example, affiliate marketers or draw-management partners). Operators should seek to manage compliance of third parties through contractual arrangements and consider terminating relationships with third parties who fail to comply with relevant Code requirements.
- We ensure all third-parties follow ours and the governments code requirements.
3.3 – Engage With Other Operators & Sector to Share Best Practice in Player Protections, transparency and accountability
Operators should engage with other operators and work across the sector to share best practice in relation to player protections, transparency and accountability.
- We engage actively within the Reffle’s Community which has over a 100 active operators to ensure we share best practices.
3.4 – Publish Measures in Place to Follow Code & Player Protections, Transparency and Accountability
Operators should publish all of the measures they have in place with regards to player protections, transparency and accountability, ensuring their adherence with this Code is transparently displayed on their websites.
- We have a dedicated page at on our website https://www.selectcomps.co.uk/code-of-conduct/ sharing how we comply with the Code.
3.5 – Encouraged to Work With Department for Culture, Media and Sport Ensuring Code Remains Fit For Purpose
Operators are encouraged to work with the Department for Culture, Media and Sport on ensuring this Code remains fit for purpose and sharing any learnings or challenges.
- We will ensure to keep up to date with the code and reach out where we can offer our views and advice.
